FAQ - Frequently Asked Questions
What is your warranty?
All warranties vary by product, but most RGD products carry a lifetime no-hassle warranty against defect. This includes our full line of duffels, bags, soft cases and packs. We take immense pride in making sure our customers are satisfied. We treat you the way we'd like to be treated. No excuses.
You are veteran-owned?
Yes, Jeff, the RGD founder is a Navy veteran and served honorably during operations Desert Shield and Desert Storm for several tours in the Persian Gulf from 1990-1994 onboard the Navy frigate USS Thach FFG-43.
You are family operated?
Yes, Jeff and Kim, a husband/wife team still answer every call, e-mail and pack every outgoing order from a warehouse in Three Lakes, Wisconsin.
Are RGD products manufactured in the USA?
Our products vary in origin including the USA, Vietnam, Pakistan and China. Most of our waterproof cases, coolers and bags are manufactured overseas in China due to an insufficient supply chain of manufacturers in the USA. When possible we try to source from American manufacturers and some products when noted are made in the USA. However, we rely on many hard-working Americans in delivery & fulfillment, web design, sales, marketing and customer service. Many US-based jobs are maintained by our product line regardless of where it's manufactured.
How long does shipping take?
Orders placed prior to 3:00pm CST Monday-Friday ship same day and reach most destinations in the continental United States within 3 business days or less. We do offer expedites shipping services by calling 833-777-8443.
How much is shipping?
Unless otherwise noted, shipping is a flat $9 per order.
Do you ship overseas or to Canada?
We can run case-by-case shipping estimates on foreign orders. Please call 833-777-8443 or e-mail us with your address and the item(s) you're interested in purchasing.
Where are you located?
Our warehouse and headquarters are located in Three Lakes, Wisconsin.
Do you charge sales tax?
Yes, if you are a resident of Wisconsin.
Will you sponsor me?
Maybe. We most strongly consider those who have a significant social media following, usually 25,000 or greater that demonstrate strong interaction among followers on posts. Please complete our sponsorship application for consideration.
Will you donate to our charity?
If you are an established 501c we will consider discounting our goods on a case-by-case basis. This exclusively applies to vetted 501c organizations that complete our Donation Request Form.
Do you offer a military or first-responder discount?
We price all of our products fairly every day. So unfortunately not. However, if you sneak a comment in the notes at checkout we've been known to slip a little something extra to our veterans and first responders.
What is the IP (Ingress Protection) rating on your cases and what do they mean?
All of our duffels, luggage and soft bags are air tight and fully waterproof unless otherwise noted.
Our Xtreme cases have an IP rating against dust and water of approximately 64. The first digit (6) signifies no dust will integrate the case over an 8-hour period. The second digit (4) signifies protection from heavy blasts of water. Our standard cases offer an IP rating of 61. The first digit (6), again indicates no ingress of dust over an 8-hour period. The second digit (1) signifies water splashed from all directions with little-to-no ingress permitted. Both cases float with a load in excess of anything you would typically store inside. Both cases can be submerged and depending on conditions may get moisture inside, however the Xtreme case offers far more protection against submersion. Both cases offer a FULLY waterproof shell with the only difference being in the zipper and its protection against moisture entering the case.
Should I choose a RGD or RGD Xtreme case?
If you do not need waterproof protection, including submersion, the basic RGD case is probably all you need. The Xtreme case is for specific applications that require the highest level of waterproof protection - river rafting, canoe and kayak excursions, on a boat, etc. As a result, the zipper enclosure on the Xtreme case has very tight tolerances and functions in a much stiffer manner than the waterproof zipper found on the standard RGD case series. The basic RGD is a great daily case that provides excellent waterproof protection to a high level, but does not provide protection against submersion like the Xterme does. Both cases feature the same 100% waterproof PVC shell construction.
Why is the zipper so stiff on my Xtreme case or duffel?
The zippers used on the Xtreme case and duffels are designed to be air tight and waterproof through complete submersion. To maintain watertight integrity the zippers have an extremely tight tolerance combined with a rubberized protective shield. The stiffness is the result of offering the best waterproof coverage available. If you regularly lubricate your Xtreme zipper it will make it function much easier. A lubricant of some sort is included with all Xtreme cases and any product with an airtight zipper and can also be purchased on our site.
How long will RGD roto-molded coolers hold ice?
This is a trick question. Sometimes up to 10 days, other times not even a day. How long any cooler holds ice is dependent on how often it's opened, how long it stays open, the temperature of the cooler and the contents when they are put inside, the amount and type of ice, the color of the cooler itself, and most obviously, the outside temperature. If you utilize a 50-50 ratio of contents to ice in a pre-chilled white colored cooler you should see a minimum of 5 days of ice retention if it's only opened a few times per day. RGD makes no guaranteed claims or warranties on ice retention.